Terms of service

Last updated: [September 18, 2025]

Welcome to clew.us (the “Site”). These Terms & Conditions (the “Terms”) are a binding agreement between CLEW Corp, a Wyoming corporation (“Clew,” “we,” “us,” or “our”) and each visitor, purchaser, or account holder (“you”). By accessing or using the Site, placing an order, or creating an account, you agree to these Terms. If you do not agree, do not use the Site.

1) Who we are; where we operate

Clew sells CLEW-brand products (including step-in snowboard bindings and related items) primarily to customers located in the United States and Canada. Legal entity: CLEW Corp, 30 N Gould St., Ste R, Sheridan, WY 82801. Customer support: support@clew.de. These Terms govern your use of the Site and any purchase you make from us.

2) Definitions

Products: CLEW-brand bindings and any accessories, parts, or merchandise sold on the Site.
Order: Your request to purchase Products, submitted via the Site checkout or other authorized channel.
Carrier: The shipping service transporting Products from our facility to your delivery address (e.g., UPS, FedEx, USPS, DHL).
Return Policy: The then-current return instructions posted on the Site, incorporated here by reference.

3) Eligibility; accounts; security

You must be 18 or older to purchase. Accounts are optional; if you create one, you are responsible for safeguarding your credentials and for all activity on your account. Notify us promptly at support@clew.de of any unauthorized use or suspected breach. We may require identity verification for high-value orders or suspected fraud.

4) Orders, acceptance, availability, errors

Your Order is an offer to buy; we may accept or reject it at our sole discretion. Reasons include suspected fraud, pricing or typographical errors, inability to obtain payment authorization, stock or logistics constraints, export restrictions, or delivery risks we cannot mitigate. If we cancel after you’ve been charged, we’ll promptly issue a refund to your original payment method.
We strive for accuracy in pricing, descriptions, images, and availability; however, errors may occur. If we discover a material error affecting your Order, we will contact you with options (continue at the correct terms or cancel with a refund). We may limit or cancel quantities per person, per household, or per order, including orders using the same customer account, payment card, or shipping address.

5) Pricing, taxes, and duties

Prices are shown in U.S. dollars unless otherwise indicated and may change at any time before acceptance of your Order. Applicable sales/use taxes, VAT/GST, duties, brokerage, and shipping are displayed at checkout where we can calculate them; otherwise, you are responsible for any taxes/duties assessed by the destination jurisdiction or the Carrier prior to delivery. Promotions or discounted pricing may be subject to additional terms (see Section 15).

6) Payment authorization; processors; fraud screening

We accept the payment methods presented at checkout (e.g., Shopify Payments, PayPal, and, where available, buy-now-pay-later providers like Klarna). By submitting payment, you authorize the applicable processor to charge your selected instrument and to handle your transaction pursuant to its terms and privacy practices. We may employ third-party fraud-screening and address-verification services and may place a temporary authorization hold when you place an Order.

7) Shipping & delivery; title and risk of loss

We currently ship to addresses in the United States and Canada. Shipping methods and estimated delivery windows appear at checkout. Delivery dates are estimates, not guarantees; weather, peak seasons, customs inspection (for Canada), and Carrier constraints may cause delays. Title and risk of loss pass to you upon our delivery to the Carrier. Signature may be required for high-value shipments; if you waive signature or use a parcel locker or third-party pickup location, you assume the associated risk.

7.1 Delivery inspection; missing or damaged items

Please inspect the package upon delivery. If an item is missing or damaged:

·       Keep all packaging materials and the shipping carton.

·       Notify us at support@clew.de within 5 days of delivery with photos and your order number.

·       We’ll help open a Carrier claim. We may repair, replace, or refund at our discretion after the Carrier’s determination. Failure to report within the stated window may limit available remedies.
7.2 Lost packages; porch piracy

If tracking shows “delivered” but you did not receive the package, first check with household members, neighbors, and the Carrier. If still missing, contact us within 5 days. We’ll assist with a trace/claim; resolution may require a police report or Carrier affidavit. Replacements or refunds, if any, are subject to the claim outcome and our reasonable anti-fraud measures.

8) Preorders, backorders, and split shipments

From time to time we may offer preorders or take backorders. Estimated ship dates are good-faith projections and may change. We may ship items together or separately at our discretion. For preorders/backorders, we may capture payment at checkout or place an authorization hold; details will be shown during checkout. You may cancel a preorder/backorder before fulfillment for a full refund.

9) Cancellations, returns, exchanges, and refunds

Cancellations before fulfillment: If you cancel before we process/fulfill your Order, we’ll issue a full refund to your original payment method.

Returns after delivery: Returns are accepted per our Return Policy posted on the Site. Typically, Products must be returned new, unused, and in original packaging (including all components, hardware, manuals, and tags). Follow our instructions, including any RMA number and return address.

Refund method & timing: Approved refunds are issued to the original payment method. Processing times vary by bank/processor. Original shipping charges, duties/taxes, and certain fees may be non-refundable unless required by law.

Restocking & deductions: Where allowed, a reasonable restocking fee and/or deductions for missing/damaged parts or wear may apply. If a return arrives used or materially different than sent, we may refuse the return or offer a partial refund.

Non-returnable items: Clearance/final-sale items, consumables, installed parts, and items designated “non-returnable” are not eligible unless defective or otherwise required by law.

Exchanges: Where stock permits, we can process size/model exchanges; otherwise, we’ll refund and you can place a new Order.

10) Product information; compatibility; installation

Snow sports involve inherent risks. Read all documentation and inspect equipment before each use. Product images may display pre-production samples; colors, dimensions, and finishes can vary slightly. You are responsible for ensuring compatibility with your boots, boards, and mounting patterns. Improper installation or adjustment can cause serious injury. If you’re unsure, have mounting and setup performed by a qualified technician. You are solely responsible for post-installation checks and periodic re-torquing of hardware.

California Proposition 65: Some Products may expose you to chemicals known to the State of California to cause cancer or reproductive harm. For more information, see www.P65Warnings.ca.gov (where applicable, warnings may be included on packaging).

11) Limited warranty; manufacturer support; remedies

To the extent a manufacturer warranty applies, we pass it through to you. Except as provided in any written warranty that accompanies the Product, the Site and all Products are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not permit limits on implied warranties; in those places these disclaimers apply only to the extent allowed.

Your exclusive remedy for defective Products is (at our option) repair, replacement, or refund of the purchase price upon return of the Product. We do not warrant that the Site will be uninterrupted or error-free.

12) Assumption of risk; release; indemnity

You acknowledge that snowboarding and related activities are hazardous. To the fullest extent permitted by law, you assume all risks associated with selecting, installing, and using the Products. You agree to release and hold harmless Clew and its affiliates, officers, employees, and agents from claims arising from your misuse or modification of the Products or failure to follow safety guidance.

You further agree to indemnify and defend Clew against third-party claims, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of: (a) your breach of these Terms; (b) your violation of law or third-party rights; (c) your negligence or willful misconduct; or (d) your installation, alteration, or unsafe use of the Products. This section does not limit any consumer rights that cannot be waived.

13) Limitation of liability

To the maximum extent permitted by law, Clew (and our affiliates, officers, employees, and agents) will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, data, goodwill, or other intangible losses; or costs of substitute goods/services, arising out of or related to the Site or Products, whether based on contract, tort, strict liability, or otherwise—even if advised of the possibility of such damages. Our total liability for any claim is capped at the amount you paid for the Product giving rise to the claim. Some jurisdictions do not allow certain limitations; in those places, the limitations apply to the fullest extent permitted.

14) User content (reviews, photos) and feedback

If you submit reviews, images, videos, or other content (“UGC”), you grant Clew a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid, transferable, and sublicensable license to host, use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display your UGC in any media for Site operation, marketing, training, and analytics. You represent you own or control the UGC and that our use will not infringe any rights. We may remove or moderate UGC at any time. You agree not to post unlawful, misleading, defamatory, or infringing content, or content containing others’ personal data without permission.

Suggestions or feedback you provide may be used by us without restriction or compensation.

15) Promotions, coupons, gift cards & store credit

Promotions, coupon codes, referral bonuses, and limited-time offers are subject to the specific terms presented at the time of the offer and may not be combined unless expressly stated. We may limit redemptions per user or per household and may void promotions in the event of return or cancellation. Coupons are not redeemable for cash and typically exclude taxes, duties, and shipping.

Gift cards/store credit: Unless required by law, gift cards and store credit are non-refundable and not redeemable for cash. Lost or stolen codes may not be replaced. Store credit may be applied only to eligible purchases on the Site.

16) Acceptable use of the Site

You agree not to: (a) violate any law; (b) infringe intellectual-property or privacy rights; (c) upload malware or interfere with the Site’s operation; (d) use automated means to access the Site except as permitted by robots.txt; (e) circumvent access controls; (f) misrepresent your identity; (g) resell, scrape, or commercially exploit Site content except as allowed by these Terms.

17) Third-party services and links

The Site may rely on or link to third-party services (e.g., Shopify storefront, payment processors, analytics, or Carrier tracking). We do not control third-party sites and are not responsible for their content, terms, or privacy practices. Your use of third-party services is at your own risk.

18) Intellectual property; license to use the Site

All right, title, and interest in the Site and its content (text, graphics, logos, images, software, and compilations) are owned by Clew or our licensors and are protected by U.S. and international laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes in accordance with these Terms. All trademarks displayed on the Site are the property of their respective owners.

19) DMCA (U.S. copyright) notices

If you believe material on the Site infringes your copyright, send a notice that includes all elements required by 17 U.S.C. §512(c)(3) to: DMCA Agent — CLEW Corp, 30 N Gould St., Ste R, Sheridan, WY 82801; support@clew.de. We may remove content and, where appropriate, terminate repeat infringers. Clew will designate and maintain an agent with the U.S. Copyright Office.

20) Export; geographic restrictions; resale

You agree to comply with applicable export controls and sanctions. We currently sell and ship to the U.S. and Canada only. Purchasing for resale without our written authorization is prohibited; we may cancel suspected reseller orders.

21) Electronic communications; notices

By using the Site or emailing us, you consent to receive communications from us electronically (email or Site notices). We may provide legal notices by email to your account address or by posting on the Site. You are responsible for keeping your contact information current.

22) Governing law; venue; arbitration; class waiver; opt-out

Governing law & venue (U.S. customers): Wyoming law governs these Terms and any dispute or claim, without regard to conflict-of-laws rules. Subject to the arbitration provision below, the exclusive venue for disputes lies in the state courts of Sheridan County, Wyoming, or the U.S. District Court for the District of Wyoming.

Binding arbitration (U.S. customers): To the fullest extent permitted, any dispute arising out of or relating to these Terms or the Products will be resolved by confidential, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitrator may award individual relief as allowed by law. Small-claims court matters may proceed there instead.

Class/representative actions waived: You and Clew waive any right to participate in class, collective, or representative proceedings.

30-day opt-out: You may opt out of arbitration by sending a written notice to Arbitration Opt-Out, CLEW Corp, 30 N Gould St., Ste R, Sheridan, WY 82801 within 30 days of your first purchase after these Terms were posted. Your opt-out will apply prospectively.

Canadian consumers: Local consumer-protection laws may grant you additional non-waivable rights. If binding arbitration or class-action waivers are not enforceable in your province, the dispute will be resolved in the courts of your province of residence, and these Terms will be interpreted to preserve your mandatory protections.

23) Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, severe weather, fire, flood, pandemic, labor disputes, war, terrorism, embargoes, Carrier failures, power outages, or governmental actions. We will resume performance as soon as reasonably practicable.

24) Changes to the Site or these Terms

We may modify the Site, Product offerings, policies (including the Return Policy), and these Terms at any time. Changes are effective when posted to this page with an updated “Last updated” date. Your continued use of the Site after changes are posted constitutes acceptance. If a change materially affects an existing Order, we will honor the terms in effect when the Order was placed or contact you with options.

25) Miscellaneous

These Terms are the entire agreement between you and Clew concerning the Site and Products and supersede prior or contemporaneous terms regarding the same subject matter. If any provision is unenforceable, the remainder remains in effect. No waiver of any term is a continuing waiver. You may not assign these Terms without our prior written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Headings are for convenience only. The English version controls to the extent of any translation conflict.

26) Contact

CLEW Corp
30 N Gould St., Ste R, Sheridan, WY 82801
Email: support@clew.de