Refund policy

For consumers (a consumer is any natural person who concludes the contract for purposes that are predominantly neither commercial nor self-employed), a statutory right of withdrawal applies, about which CLEW instructs as follows:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The good(s) must be returned to us unworn/unused and in the same condition you received them and in the original packaging. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.In order to exercise your right of withdrawal, you must inform us (CLEW Corp, 30 N Gould St Ste R, Sheridan, WY 82801, email: support@clew.de) about your decision by means of a clear declaration (e.g. a letter sent by post or email) to revoke this contract. You can use this model withdrawel form for this purpose, but this is not mandatory. In order to meet the cancellation deadline, it is sufficient for you to send the notification that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods (except if you use the return options offered by us). You only have to pay for any loss in value of the goods if this loss in value is due to handling you that is not necessary to check the nature, properties and functionality of the goods.

 

Financed business

If you finance this contract with a loan and later revoke it, you are no longer bound by the loan contract, provided that both contracts form an economic unit. This is particularly to be assumed if we are your lender at the same time or if your lender makes use of our cooperation with regard to financing. If we have already received the loan when the revocation takes effect, your lender takes over our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation.